Q & A

What is Provide at Rosetta On High

Do you provide Linen?

Yes – Fresh crisp linen and fluff towels are provided

Do provide basic Culinary and kitchen items?

Yes  – There is all the cutlery and plates, basic cooking saucepans toaster and coffee machine, cheese board and a variety of wine glasses are provided.

Stanthorpe is the Coldest Place in Queensland – It can even snow – Do you have heater, blankets, etc to keep us warm.

Yes – The Lounge room has a beautiful wood fire place, the Dinning room has a pizza oven and all bedrooms has a oil heater. All beds have Donner, blankets and electric blankets to keep you warm all night long.

Do you provide any food or drinks?

Yes – we provide a some Tea, Coffee, Coffee Pods, Sugar and Milk. There IGA, Woolworths and ALDI in Stanthorpe. Plus there is many wonderful cafe and restaurants available just down town (500mts) and through out the district.

Is firewood provided?

Yes – We try to provide enough hardwood firewood to keep you warm for your stay but should you like a raging fire 24/7 you may need to grab some more. Extra firewood is available at in Stanthorpe at IGA, Shell Service Station, and even Bunnings on your way through Warwick.

Do you have a off street parking?

Yes there is plenty area to park you vehicles at the back of the house.

We Have Children – is this home suitable?

Maybe – When we were renovating our home it was planned to be our forever home but it was not to be due to my asthma. The home renovation was designed for our grown adult children to visit us. Plus due to the fire regulation for guesthouse the designated emergence exit door handle is low so small children can use to exit if there is a fire. All rooms have Queen size beds, there is no single beds or cots. There is no toys or children entertainment items in the house. We ask that you assess your individual needs and child requirements before booking our home. You are full responsible for the safety of your own children especially around the fireplace, kitchen, bathroom and stairs.

May I smoke?

In respect to all guest smoking is prohibited inside the house but you are welcome to smoke downstairs at the BBQ table where an ash tray is provided.

Can I invite friends here?

Yes – your friend can come and enjoy a wine or a meal with you but due to the Southern Downs Council Regulation we can only have 6 people sleep in this home.

Do you have a safe for valuables?

No. Guests are responsible for their items.

Are you doing any further improvements to Rosetta on High?

We are wanting to provide the best holiday stay to all our guest. There is a few more thing we want to do. We want to provide a full operating Laundry and Alfresco Dinning area Plus some more art work. Get the spa bath to finally work – 3 plumbing companies, multiple spare part it still dose not work correctly – hoping 2017 will come with an answer.

Art work at Rosetta On High

Who did the Art work in the Hallway?

The beautiful pencil art work was done by William’s Father – Bertie Spence after WW2.

Who did the Art work in the Kitchen?

This is a wonderful pastel by my Husband – William Spence

Who did the Art work in the Dinning Room?

This was painted by Craig McSwan

Who did the Art work in the Lounge Room?

The large jazz band is a commercial artwork.

About check-in & check-out

Can we check-in after check-in time?

Yes – we send you the security code to enter the home at any time that you wish to arrive after 2pm on arrival day.

What time is Check in and Check out?

Check in time is any time after 2pm and check out time is 10am. To ensures our cleaners have ample time to prepare Rosetta on High for the next guests.  Failure to checkout by 10am will incur a 50% charge of the per day letting fee. Beyond 11.30am checkout without prior arrangement will incur a full day letting charge.

Can We have a late check out?
Yes – We are more than happy to organize a late checkout if we do not have guest checking in on your departure date. This must be organized 7 days prior to your check in day.

Is it possible to leave our luggage before check-in and after check out?

We do not have an allocate area for luggage but you may if you wish to leave luggage under the house near the firewood stack but please it is not a secure area. It would be at your own risk.

About Payments

Can I pay with credit card?

Yes, we accept all credit card (Visa, Mastercard, JCBDinners, American Express) – We process all payments via Paypal or your preferred booking agent or booking website.

What if I have to Cancel my booking?

You can cancel without paying a cancellation fee one month before your reservation.
A 50% charge will be incurred if cancelled is less than 1 month before your booking date.

Why do you charge a Cancellation Fee.

We wish we did not have to charge for cancellations at all, but the reality is that a Rosetta on High, once the home is  assigned to a booking, we will often turn down other businesses to fulfill the your booking. We also then assign the cleaning and maintenance staff and resources which must be paid even if the booking is cancelled. So if a booking is cancelled we need cover our cost.

With that principle of fairness, we have tried to be generous in our cancellation policy, and bookings cancelled before 1 month prior to the booking will incur no cost.

Why do you take full up front payment?

Much like ticket sales and airline seats, the house and the services must be scheduled in advance. It can generally be said that customers understand the economics behind ticket sales and airplane seating. By purchasing, they’re limiting the ability of other customers; or in other words, they are actively preventing someone else from flying or attending the show. This is the same as for Rosetta on High – there is only one House and to guarantee that it and the services are available for you on the dates that you have booked.  However, the cost of customer’s no-show or cancellation for hotels can be spread over many rooms and nights where as we would have to spread this cost to our customer and this leads to higher prices for your stay. In the accommodation industry can be between 20% to 50% depending on their location and demographics and this is not a cost we wish to calculate and pass onto our guest. So we would rather charge less per night and take full payment at time of booking. We do offer refunds if cancelled 2 months prior to date of arrival or 50% refund after that date as this is allows us to still paid our Gardner and maintenance man and cleanser for the booking.

Top 5 reasons why 100% payment is better for consumers

1. More thorough decision – When everything is invoiced up front the beginning, leading to less uncertainty of availability. This leads to a better end result that fits within the customer’s goals.

2. Convenience – One payment is easier than handling multiple payments. It’s just easier to keep up with and account for, and requires less on the customer’s part.

3. Optimizing resources – Paying upfront is the equivalent to “Going Green” in the business world. Companies can optimize their workforce and dedicated a larger percentage of their resources to projects instead of double billing & accounting.

4. Better Service – 99.9% of  businesses are honest, very concerned with their reputation, and aim to win long-term customer support. When businesses mess up, will will likely refund without hesitation and move into retention mode. A customer’s money today is valuable, but that customer over a lifetime is worth many times more. When a customer only pays a percentage of the total bill, the business has less incentive to treat them like royalty. And, under some theories, the business didn’t mess up “as bad” simply because the customer only paid a percentage of the total bill.

5. Full payment means: We firmly believe you’ll be satisfied – Hoping this explains why we take 100% at time of booking

 

Need Help when You are at Rosetta On High

We understand that you may have questions when you are staying. Should you have any queries please call me on 0413903650 or if you cannot get hold of me please call our Gardener and Maintenance Man (superman) Brian Wilson – 0432 706 544. Should you require Brian to visit the site there will be a small charge of $20 or more depending on the time.

We hope you have a wonderful holiday.